MAGPIX B350 Service & Support
Q. The pictures I take seem to be blurred or out of focus.

A. Try taking pictures of objects or activities 40ft. or further away. Remember, the B350’s
lens is focused from 40ft to infinity.


Q. I downloaded my pictures to the computer, but the B350 LCD still shows the same
number of pictures taken that I had before I downloaded them.

A. The B350 does not automatically delete your pictures off of the camera after you have
downloaded them to your computer. To take new pictures, you must delete your old
pictures by following the instructions in your manual on page 8 (If you don't have your
manual, you can also download it here).


Q. How do I learn to use the other functions in Photo Express 4.0?

A. You can insert the CD that is included with the B350 and select “Ulead Photo Express
4.0 User Manual” from the menu, to read the manual for Photo Express 4.0. You can also
visit Ulead’s website at www.ulead.com.


Q. The pictures I downloaded have some purple artifacts or seem to be distorted.

A. Try reconnecting the USB cable to the computer and to the B350. Make sure the USB
cable to securely inserted into both your computer and the B350.


Q. My batteries are low, but I can’t get to my computer to download my pictures.  I don't
want to loose my pictures.

A. Turn off the B350 (The LCD should be blank). Then open battery compartment and
replace your old batteries with new batteries. The B350 will keep your pictures for
approximately 1 minute while you are changing the batteries.


Q. None of the buttons seem to work. The LCD displays only “HI” and never shows the
number of pictures remaining.

A. A system error has occurred. Please take out the batteries for 2 minutes and re-insert
them. Unfortunately, all pictures taken with the B350 that have not been downloaded to
your computer will be lost.


Q. I inserted the CD, but no menu appears automatically.

A. Go to “My Computer” and right click on your CD drive. Then select “AutoPlay” or
“AutoRun”. The menu should now appear.


Q. I changes the resoultion from Hi to Lo. How do I change the resolution back from Lo
to Hi.

A. Follow the same steps you used to change the resolution from Hi to Lo and your
camera will be back in Hi resolution mode (See your user's manual)


Q. When I try to download my pictures to my computer, I get a "no photos" error
message or a "camera communication" error.

A. You may need to reinstall your B350 driver on your computer.
Back to MAGPIX B350 Support Home
Copyright 2007 MAGPIX, Inc. All Rights Reserved.
B350 Frequently Asked Questions
Contact Us | Terms of Use | Privacy Policy | Return Policy